Custom Designs: All necklaces are customizable. If you see something you like from a number of different necklaces, just let us know! We love designing custom pieces! The letters on our silver pieces have been stamped by hand, no machines are used therefore the letters will not line up perfectly and are not meant to as this is part of the charm that makes your piece one of a kind. Stone colors for each month may vary.
Care of your jewelry: Sterling silver naturally tarnishes and needs to be polished in order to keep its brilliant shine. We recommend that you polish your jewelry at least once per week and keep it in the air tight plastic bag whenever you are not wearing it. To clean your piece, we recommend using a polishing cloth. The cloth will remove tarnish and bring back the brilliant shine. Make sure to not get the hand stamped letters wet or they may fade. The letters are darkened with an oxidation agent that may fade if exposed to water, perfume, etc.
Payment: We accept payments via Paypal. You can pay with a Visa or Mastercard. You do not need a Paypal account to pay with a credit card through pay pal.
Shipping: Custom designs can take up to 3 weeks to create plus shipping times. Shipping times vary (not guarenteed). Canadian orders 1 - 2 weeks. U.S.A. take 2 weeks. International up to 3 - 4 weeks depending on your country. Orders over $40 include free shipping, $40 and under a flat rate of $5 will apply at check out.
Sales, Repair & Warranty - 30-day repair warranty covers hardware and does not cover mistreated products. Time, labor & material fees apply for items you've owned longer than 30 days. ALL SALES ARE FINAL, there are no refunds or exchanges on custom work. Information supplied on the order form will stand as confirmation of your order. Errors in spelling or order of names et al are not the responsibility of Hoodoo Designs.